• Payments
• Shipping & Handling
• Sales Tax
• Returns
• Canceling Orders
• Item Condition
• Best Offer Consideration
  

Payments (back to top)

Afraid of giving your credit card information when shopping online? No problem. We understand your safety concerns. At Quality Goods Emporium, we don't see your credit card or payment information. We let PayPal take care of all of our payment processing. That way, the payment is fast, the shopping is secure, and your financial information stays safe.

Our main payment method is PayPal. Customers that wish to use a Credit Card to pay for their items, may do so through PayPal during the payment part of the checkout process.

All payment transactions occur in US dollars (USD). No other currency is accepted. We do not accept cash, money orders, or checks.

Shipping & Handling (back to top)

• UPS is used on all orders.

  • USPS is used on all P.O. Box orders (UPS does not deliver to P.O. Box addresses).
• We are located in New Jersey.
• Orders are processed and shipped immediately upon payment receipt.
• Tracking numbers are provided by email once the order is shipped.
• Customers usually receive their order in 3 to 5 business days after we ship it (may vary with customer location).

• We ship ONLY within the United States.

• International orders are NOT accepted.

Shipping & Handling rates are based on the total order amount (excluding tax).

Sales Tax (back to top)

Only NEW JERSEY customers pay a sales tax of 7%. Sales tax is calculated during the checkout process.

Returns (back to top)

In order to ensure that you receive the most accurate description of the products we offer, our sales team carefully assembles each product page to include detailed pictures, dimensions, and the item's physical condition.

You may return your order within 14 days of receipt. No returns are processed without an RMA (Return Merchandise Authorization) number. If you wish to return an item, click HERE to email us and obtain an RMA number and further instructions. Include in the email the following information:

• Customer Number ( looks like QGECN12345 )

• Invoice Number ( looks like 1234567 )

• The items you want to return

• The reason for the return

We will email you return instructions within 1 (one) business day of receiving your email request.

Please note that items are inspected before they are shipped. The items that you wish to return must be complete, undamaged, and in the condition in which we shipped them to you, otherwise we may deduct a 25% wear-and-tear fee from your refund.

Refunds are issued upon item receipt and inspection.

FOR ALL REFUNDS: we do not refund the original shipping & handling costs. That way, we do not need to charge a restocking fee.

FOR ALL RETURN SHIPMENTS: the shipping cost, to send the item back to us, is the responsibility of the customer.

Canceling Orders (back to top)

In the event you wish to cancel a recently submitted order, provided that we have not yet shipped the order, you may do so by emailing customer service. (CustomerService@QualityGoodsEmporium.com)

Please include as much information about your order as possible:

• Customer Number ( looks like QGECN12345 )

• Invoice Number ( looks like 1234567 )

• The Items in the order

• The date of your order

Upon cancellation, you will be notified via email and your payment will be refunded via PayPal in full. If your order has already been shipped, you will not be able to cancel the order. You will be notified of this via email if it occurs.

We do not modify orders after they are submitted (change quantities, remove items, or add items to an order). Please request to cancel an order and re-order your items if you have made a mistake.

Item Condition (back to top)

Please note that some products are antiques, whether stated in the product description or not, and therefore may have antique type wear. Similar imperfections can be found on handmade items. If you wish to obtain more information about a product or its condition, feel free to contact customer service.

Best Offer Consideration (back to top)

At times, Quality Goods Emporium may elect to participate in "best offer" scenarios. You can at any time make an offer on a product by emailing the sales team. (Sales@QualityGoodsEmporium.com)

If you wish to make an offer, please email us the following information:

• Item information ( Product name, SKU number, or preferably a link to the item's Web page )

• Quantity you wish to purchase

• The amount of your offer

• The zip code where you want the item(s) shipped

Upon acceptance of your offer, you will be asked to submit payment via PayPal for the agreed amount. Upon receipt of the amount, your item will be shipped.

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